
Practice Policies & FAQ
DOES YOUR PRACTICE TAKE INSURANCE?
Massage Therapeutics understands how wellness and health care maintenance can sometimes add up, thus why sessions are fairly “reasonably priced” here.
We take the following Health Insurance:
Kaiser Permanente (Access PPO,Boeing HMO Network, Core, Elect PPO, Medicare Advantage HMO Group, Medicare Advantage HMO GRP Part D, Microsoft, Options, Options Federal, Providence, Caregivers, SoundChoice, Summit PPO, Swedish Caregivers and) Virtual Plus - Connect , AETNA -Value Plus Plan, Platinum Plus Plan, Elite Plan, Choice Plan, Select Plan, Eagle Plan/PPO-MA Only, Preferred Plan); TriWest (Community Care) (Veteran Insurance).
We take the following payments: HSA, FSH, Credit, Debit, Cash, Visa Gift Cards, Personal Checks, Cash App, Venmo, and Apple Pay.
BOOKINGS/CANCELLATIONS AND NO-SHOWS
A debit or credit card is required to book all appointments. It is asked that if appointments need to be canceled or rescheduled, it is done at least 24 hours in advance, this will give another client a chance to get into my limited schedule. Massage Therapy and Coaching sessions take time and resources to prepare. In consideration of this, a 50% cancellation fee is applied to each session if a client no-shows or cancels same day and the debit or credit card on file will be charged automatically. If canceled 24hrs before the appointment, you will not be charged.
No Shows unfortunately puts a damper on a small business’s financial stability. In consideration of this No Shows are a one-time only occurrence at Massage Therapeutics. If a client “No Call, No Show” unfortunately future appointment requests will not be accepted. We know things happen and if something out of a client’s control comes up, please give us a call and we may consider other options.
GIFT CARDS (E-GIFT) & GIFT CERTIFICATES
E-Gift Cards are the new way of providing a gift card to a loved one or friend! There is a link on the home page of this site, that will take you to the eGift Card option site, powered by secure SQUARE. Simple and easy form to fill out and custom amount options available. Pick out a design of your choice! Your debit or credit card will be charged right away with your eGiftcard purchase. All eGiftcards are sent via email to the email that's entered at checkout. After purchase, all your eGiftcard recipient will need is to book their massage online and bring a photo ID with them to their appointment, along with a paper copy of their eGiftcard that has the reference number on there (a phone can also be scanned with a copy of the email and bar code up.) We understand that things happen, and you may change your mind for one reason or another; that is why Massage Therapeutics policy is that you have 24hrs to get a refund on eGiftcards. After 24hrs, there are no refunds on eGiftcards. No Exceptions.
GIFT CERTIFICATES
Gift Certificates are available upon request. Please give us a call at 360-777-7139 or email us at massagethera.inquiry@gmail.com to inquire about your Gift Certificate options.
GIFT CARD/CERTIFICATE POLICY
Gift Cards and Certificates are available in any amount and may be purchased. Out of town? Too busy? No problem. We will be happy to mail or e-mail your gift certificate to you! Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift cards. Gift cards/Certificates are NON-TRANSFERRABLE and cannot be redeemed as cash. Gift cards/certificates may not be replaced if lost or stolen.
HOW OFTEN SHOULD I RECEIVE A MASSAGE?
For those who desire massage therapy to be a preventative care, to manage daily stress, or for body maintenance care one massage a month is common. Weekly sessions may be desirable if you are receiving massage therapy for injury relief or treatment of chronic pain that is interfering with your daily life. Massage Therapeutics recommends incorporating massage therapy sessions into your lifestyle and committing at least twice a month for optimal well-being results.
PRIVACY IN YOUR SESSION
WHERE WILL MY MASSAGE SESSION TAKE PLACE?
Your massage session will take place at a professional office location, in Lacey WA. Located in a tranquil environment that caters to therapeutic practices.
MUST I BE COMPLETELY UNDRESSED?
During Massage sessions for general wellness, you will be undressed to your comfort level. Please keep in mind that most table massage techniques and modalities require full access to your muscle groups; this ensures the success of your care and proper treatment.
WILL THE PRACTITIONER BE PRESENT WHEN I DISROBE?
I will always leave the room before you undress, and after the massage session before you redress. In consideration of the practitioner please ensure undressing and redressing do not occur at any time before the therapist leaves the room.
WILL I BE COVERED DURING THE SESSION?
You will be properly draped at all times to keep you warm and comfortable.
IMPORTANT INFORMATION ON OUR ONE-ONE-ONE BODY-SELF RENEWAL COACHING SESSIONS
Current massage therapy patient-clients who are receiving care under Massage Therapeutics, LLC for body-specific services, will unfortunately not able to become coaching clients under PRO’Wellness Coaching business entity. This decision has been made to protect the professional boundaries that have already been established in your massage therapy care, protect you the client-patient, as well as in consideration of ethical boundaries of both professions. However, do have a network of other coaching professionals that we can refer clients to within the Marston Center!
Coaching sessions are separate from massage therapy care and never combined; Meaning coaching clients are not able to become massage therapy client-patients. However, we are able to refer coaching clients to Massage Therapist providers right at the Marston Center to promote the progress of thier goal toward’s elevated self-care!
Coaching is NOT counseling/therapy or a cure for mental health conditions and should not be treated as such. Coaching one-on-one sessions provide the tools and resources useful for clients to move towards where they desire to be in feeling whole and like the best versions of themselves. Topics discussed in the above session’s offerings will be wellness aspirations, life balance, self-care, healthy wellness habits, goal setting, and more. Although our services are directed towards body trauma and body esteem, our intentions are not to open Pandora’s box and go back in time. It is all about “moving forward” with a positive plan in coaching sessions.
Coaching sessions are best for individuals who have already put in the work to get past their darkest barriers/challenges of body trauma, and body esteem and ready to push forward in a positive direction but could still use that extra professional support to achieve wellness and self-care goals.
Sessions help clients focus on piecing their individual self-care and wellness puzzles together. Coaching is all about helping clients align their self-care regimens with their daily lives while achieving a healthy, beneficial flow in wellness. Client coaching sessions will be focused on practices regarding their personal wellness development and self-care; Pushing towards being and feeling like the best version of themselves.
COVID-19 PRECAUTIONS
Extra precautionary steps to protect the client, BEFORE, DURING & AFTER your session independently and through following guidelines and considerations for Massage practices.
(1) There will be COVID-19 Waiver signed before the initial appointment during your intake.
(2) Masks are welcome to be worn.
(3) Hot and Cold water hand washing station located in the general building.
(4) Building installed air circulation system installed.
(6) Hand Sanitizer is available for use coming into the building and in the treatment room.
(7) Every touchable surface is thoroughly cleaned and sanitized before and after each client; at the beginning and end of the business day; with a disinfectant cleaner, that kills the virus.
PRACTICE MEDICAL DISCLAIMER
All content on this website which includes, text, graphics, images, and information available on or through this website is for general wellness educational and informational purposes only. No content is intended to be a substitute for a doctor’s diagnosis. Never disregard professional medical advice, or delay in seeking it, because of something you have read on this website. Never rely on the information on this website in place of seeking professional medical advice. Always speak with your doctor with regard to information contained on or through this website. After reading articles or other content from this website, you are encouraged to review the information carefully with your professional healthcare provider.